Une photographie en noir et blanc d’une girafe au regard curieux, entourée de plusieurs points d’interrogation dessinés à la craie sur un fond sombre. L’expression de l’animal évoque une interrogation ou une réflexion amusante, ce qui donne une touche d’humour et de mystère à l’image.

Frequently Asked Questions (FAQ)

What Material Should I Choose, and Do the Finishes Differ?

- 100% Cotton Canvas: Matte and Textured

The canvas offers a pleasant touch and feel. It has a visible grain mainly in the light areas of the picture, while darker areas tend to smooth it out. The surface of the canvas adds depth and dimension to your artworks, giving them an artistic touch and an incredible intensity.

- Plexiglass: Shiny and Transparent

Acrylic Glass, also known as Plexiglass, is a premium quality rigid and transparent synthetic material. Its appearance is similar to glass.

Acrylic glass provides sharpness and extraordinary brightness to your artworks. The colors of your photo will be vivid and bright. It's particularly recommended for creating luminous displays.

- Aluminum, Brushed Silver: Contrast and Shine.

Aluminum allows for a clean, modern, and reflection-free presentation. The color density and contrasts are strong.

Aluminum is a highly durable and quality surface. It's not sensitive to fingerprints or humidity, and maintaining your prints is easy. You can clean them with a slightly damp cloth.

How Can I Be Sure I'll Like My Canvas?

We understand that choosing a canvas is a significant decision, and we want you to be completely satisfied with your purchase. To help you feel confident in your choice, we offer multiple visuals and detailed descriptions of each artwork on our website, giving you a clear idea of the final result. Additionally, you can read customer reviews and feedback on our Trustpilot page "Myselfmonart," obtaining a better sense of the quality and appreciation of our products. If you still have questions or concerns, feel free to contact us at team@myselfmonart.com

What Canvas Size Should I Choose?

To make the right choice, measure the width of your wall and multiply the result by 0.57 for the ideal ratio.

It is also recommended to hang the center of your picture about 1.65 meters from the floor (which is roughly eye height), and leave around 30 centimeters of space between furniture and your canvas.

Do You Ship Worldwide?

Currently, we only deliver to European countries, excluding overseas territories.

Do You Provide Tracking Information?

Yes, once your package is handed over to the delivery service provider, you will receive an email with a tracking link to follow your order's progress. If you don't receive any information, feel free to contact us via team@myselfmonart.com or through the "Contact Us" page on our website.

Some Items Are Missing from My Order. What Happened?

Our products are shipped separately according to your order. For example, if your purchase includes items from two different warehouses, there will be two deliveries. The rest of your order should arrive shortly.

I Received a Damaged Item. What Can I Do?

We sincerely apologize for this situation. It is vital for us that you retain the package, even if damaged, in order to provide a complete photo of the canvas and a close-up photo of the damaged part. Please send these images to the following email address: team@myselfmonart.com. Due to the customization of each artwork, we cannot offer a refund, but rest assured, a new canvas will be dispatched to you promptly.

Where Are You Located?

We are located in Paris, France.

I Haven't Received My Order Yet. What's Taking So Long?

We apologize for the delay you’ve encountered. The production of your artwork might sometimes take longer than expected, depending on the chosen size and printing surface, with lead times ranging from 1 to 7 working days, not including the shipping time, which depends on the provider. This additional delay is also due to the multiple quality checks we perform to ensure the artwork you receive meets your expectations. We understand this can be frustrating, and we are committed to improving this timeframe. You can track your order progress anytime using the tracking number included in your order confirmation email. If you have questions or need help tracking your parcel, feel free to contact us at team@myselfmonart.com. We are here to assist you.

Do You Have a Refund Policy?

Yes, you can request a refund within 10 business days following the receipt of your order, by informing us within 3 days. Items must be returned unused, in their original packaging, to:

Kindopia
16 rue du Comminges
31470 Fonsorbes, France

Return shipping costs are at your charge. Once the return is received and approved, a refund will be issued to your original payment method.

Sale or promotional items are non-refundable, but we will exchange defective or damaged products. For any questions, contact us at team@myselfmonart.com.

Any Other Questions?

For any more questions regarding the product or shipping, you can contact us via the Contact Us page or by email at team@myselfmonart.com